Privacy Policy
Favstay Co., Ltd. (“Company”) recognizes the importance of protecting the privacy and personal data of our customers, users, and visitors of the website, applications, or other platforms operated by the Company (collectively referred to as “you”).
This Privacy Policy explains how we collect, use, and disclose your personal data, as well as your rights under personal data protection laws. It is intended to help you understand how we process your personal data and to give you confidence when using our services, including FavgroupHotels and any associated platforms (collectively, the “Services”).
1. Personal Data
“Personal Data” refers to any information relating to an identifiable person, whether directly or indirectly, but does not include the data of deceased individuals. Examples include your name, ID number, address, phone number, financial records, etc.
“Sensitive Personal Data” includes information that may put you at risk if mishandled, such as biometric information, religious beliefs, etc.
The Personal Data we collect may include:
Information provided directly by you
Information already in our possession
Information obtained lawfully from third parties
If we need to process your Personal Data for purposes not described in this policy, we will notify you prior to such processing.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Types of Personal Data We Collect, Use, or Disclose
We may collect the following categories of Personal Data:
Identification Information: Name, ID card/passport number, date of birth, nationality
Contact Information: Address, phone number, email address
Personal Details: Marital status, voice recordings
Professional Information: Company name, department, position, employee ID
Financial Information: Transaction records, bank account details
Technical Data: Device identifiers, IP address, operating system, browsing behavior, cookies
Login Credentials: Username, password, profile photo, log data
For Sensitive Personal Data or any additional data beyond the above, we will process such data only as required by law and with your prior notification or consent.
3. Legal Basis and Purpose of Data Processing
We process your Personal Data based on the following lawful bases:
A. Contractual Necessity
To fulfill or enter into a contract with you, such as:
Account registration
Providing customer support
Facilitating bookings and services requested by you
Improving and optimizing our services
B. Legal Compliance
To comply with applicable laws and regulations, such as:
C. Your Consent
For purposes such as:
Sending promotional offers, privileges, and service updates
Conducting surveys or marketing research
Contacting you through provided channels (e.g., email)
D. Legitimate Interests
To ensure our services are secure and effective, such as:
E. Public Interest
To support law enforcement and public interest such as:
If we need to process your data for any other purposes, we will notify you as required by applicable law.
4. Disclosure of Personal Data to Third Parties
We may disclose your Personal Data to:
Affiliates or business partners
Service providers (e.g., IT, cloud service providers)
External auditors, regulators, or government agencies
Business transferees in the event of mergers or acquisitions
When transferring your Personal Data to third parties, we ensure appropriate safeguards are in place to protect your data.
5. Retention Period
We will retain your Personal Data:
Once retention is no longer necessary, we will delete, destroy, or anonymize your Personal Data.
6. Security Measures
The Company uses appropriate organizational, technical, and physical security measures to protect your Personal Data in accordance with international standards and applicable law.
If Personal Data is transferred outside of the country, we will ensure such data is protected in accordance with legal requirements and will obtain your consent if necessary.
However, we do not accept liability in cases of data theft caused by unauthorized third-party actions (e.g., hacking) that are outside of our control and not caused by our negligence.
7. Your Rights
Under personal data protection laws, you have the following rights:
Right to Access and Obtain Copy of your Personal Data
Right to Data Portability in a machine-readable format
Right to Object to processing under certain conditions
Right to Erasure (deletion or anonymization of data)
Right to Restriction of Processing
Right to Rectification of inaccurate or incomplete data
Right to Withdraw Consent at any time without affecting prior processing
Right to Lodge a Complaint with the authority if you believe we have not complied with applicable laws
We will consider and respond to your request promptly and within the required time frame under applicable law. A reasonable fee may be charged for excessively repetitive or complex requests.
8. Personal Data of Minors
We only collect or process Personal Data of minors as permitted by law. If we discover that such data was collected without proper authorization, we will promptly take appropriate action.
9. Language
This Privacy Policy may be translated into other languages for your convenience. In the event of any discrepancies, the English version shall take precedence.
10. Contact Information
If you have questions, inquiries, or wish to exercise your rights under this Privacy Policy, please contact:
Customer Service
203 Henderson Road, #09-08 Henderson Industrial Park, Singapore
Tel: +66 (0) 83-319-2000
Email: [email protected]
11. Changes to this Privacy Policy
By using our Services, you agree to this Privacy Policy. The Company reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website. Continued use of the Services after such changes constitutes acceptance of the updated policy.